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Day Stained Glass Workshop

POLICIES AT YANXA CREATIONS

Things You Need to Know

At YanXa Creations, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

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STORE POLICY

Welcome to Yanxa Creations! We take pride in offering high-quality handcrafted and customized products. Please review the following policies before placing your order:

  1. Processing Time:

    • Premade items: Ships within 3-5 business days.

    • Customized items: Processing takes 5-10 business days, depending on the design complexity.

  2. Shipping:

    • We ship nationwide.. Shipping times vary by location and carrier.

    • Customers are responsible for ensuring the shipping address is accurate at checkout.

  3. Customization:

    • Please double-check spellings, colors, and other design details when submitting customization requests.

  4. Care Instructions:

    • For all drinkware and T-shirts, follow the care instructions provided to ensure the longevity of your items.

  5. Contact Us:

    • For questions or assistance, email us at [your email] or message us on our socials @YanxaCreations.

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REFUND POLICY

At Yanxa Creations, customer satisfaction is our top priority. Please read our refund policy below:

  1. Returns:

    • Due to the nature of our handcrafted and customized products, we do not accept returns.

  2. Exchanges:

    • Premade items in unused condition may be exchanged within 14 days of delivery.

    • Exchanges are subject to product availability, and shipping fees are non-refundable.

  3. Refunds:

    • Refunds are only issued for items that arrive damaged or defective.

    • To request a refund, please contact us within 7 days of delivery with photos of the damaged item and packaging.

  4. Cancellations:

    • Orders for premade items can be canceled within 24 hours of purchase.

    • Orders for customized items cannot be canceled once production has started.

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WARRANTY DISCLAIMER

About Our Policy

Yanxa Creations provides handcrafted and customized products with great care and attention to detail. Due to the unique nature of our items:

  • All products are sold "as is" without any express or implied warranties of merchantability or fitness for a particular purpose.

  • We are not responsible for damage caused by improper use, handling, or failure to follow care instructions.

  • Slight variations in design, color, or texture are natural for handcrafted items and not considered defects.

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OUR PRIVACY POLICY

Your Data is Secure

At Yanxa Creations, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you shop with us.

1. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order.

  • Usage Data: Your interactions with our website, such as pages visited, time spent, and clicks, to improve our services.

  • Cookies: Data to enhance your shopping experience, such as remembering items in your cart or preferences.

2. How We Use Your Information

  • To process and fulfill your orders, including payment processing and shipping.

  • To communicate with you about your orders, promotions, and updates.

  • To improve our website, services, and customer experience.

  • To comply with legal and regulatory requirements.

3. Sharing Your Information

  • We do not sell or rent your personal information to third parties.

  • Information may be shared with trusted partners, such as payment processors and shipping companies, to complete your transactions.

  • We may disclose information to comply with legal obligations or protect the rights, safety, and security of Yanxa Creations or our customers.

4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

  • You can request access to, correction of, or deletion of your personal information.

  • You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in our emails.

6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies.

7. Cookies Policy
Cookies help us improve your experience by remembering preferences and tracking site usage. You can disable cookies in your browser settings, but some features of our website may not function properly.

8. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here, and the updated date will be noted at the top of the policy.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: [your email]

  • Socials: @YanxaCreations

By using our website, you consent to the terms outlined in this Privacy Policy. Thank you for trusting Yanxa Creations with your personal information.

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